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What do I do in case I receive a defective / damaged item ? 

  • ​ If an item ordered by you is delivered to you in a damaged / defective condition, please email us at info@shritulsi.com or call us on our hotline number +91 9030297789 for a replacement.
  • When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost.

 

How can I return a product which is ordered ?

  1. To provide you a worry free shopping experience, we offer you a No Questions Asked Return Policy. Within 2 days of receiving your shipment,you may return any unopened item in its original packaging, for a refund (excluding shipping costs).
  2. We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store.

 

  • How and when will I get my refund?

Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s)originally used to pay for the order.